If you would like to return an unused product for refund within 30 days from date of purchase, a 35% re-stock fee will be applied and deducted from any refund. Shipping fees for both the initial delivery and the return are paid by the customer and are non-refundable. Refund will be given after the product is received and inspected. If any merchandise is returned damaged (by either shipping company or customer) you will be charged the additional repair or replacement fee. A return authorization from our company is required prior to any merchandise return or refund.
If your order is returned to us by the shipper because the delivery was rejected, refused or unclaimed, or the shipping/delivery address that you provided at time of order was incorrect, the following will apply. Return shipping fees charged to us by the shipper, as well as the original shipping cost and 35% re-stock fee will all be deducted from any refund amount. If you would like for us to re-ship your previously undeliverable order, we will do so, but will charge your credit card for the second set of shipping fees.
If upon delivery you discover that any item has been delivered damaged from shipping, contact the delivery carrier at once. The delivery carrier will inspect the merchandise, as well as packaging before any claim can assigned.
If you decide to cancel your order after it has been paid for by credit card, you will remain responsible for the 4% online credit card processing fee. The balance of your payment will be refunded to you.